1) How can a fitness trainer help me?
Your fitness trainer will tailor an exercise and nutrition program to meet your specific needs and goals. They will also help keep you motivated and make your workout enjoyable, allowing you to achieve the best possible results.
2) What days and times are available for one-on-one personal training?
We endeavor to fit in with your schedule for preferred training day's and times, however it does depend on availability. One-on-one personal training is only available in Sydney. Best to speak to us directly on (02) 9712 4896.
3) How does online personal training work?
Each month you receive a personalised training program, newsletter and weekly phone calls to monitor your progress and answer any questions. With online personal training you don't meet face-to-face with your personal trainer but rather correspond via the internet, email and phone.
4) How do I start online personal training?
You need to become a Body First member by registering on our website. Go to the personal training page, click on JOIN and fill out the online application form.
Keep your membership user name and password handy, as you will need it to re access the site.
To help you achieve long-term results, the minimum membership is 3 month program. For peace of mind, and so know you are getting what you want, Body First offers a full money back guarantee before the first month's membership has expired.
5) What happens to my personal training membership if I go on holiday?
We can modify your program so that you can incorporate it into your holiday and prevent holiday weight gain or you can freeze your membership for a minimum of 1 month and maximum of 3 months at no additional charge.
6) Do I need to belong to a gym?
No, you don't need to join a gym. We design your fitness program around the equipment you have and the activities you like doing. However, if you like the gym we can tailor your program around that.
7) If I introduce a friend to online personal training and they become a member, are there any special deals?
If you refer a friend to Body First's online personal training and they become a member you will receive an additional month of personal training.
8) How is Body First different from other fitness centres or personal training services?
- · Body First is designed by women for women. In addition to personal training services tailored for women, we also offer the convenience of online shopping for exercise equipment and exercise videos.
- · Body First provides one-on-one personal training, pre natal and post natal personal training with our friendly, qualified and experienced professionals.
- · Body First services are available when you need them. We are open 24 hours a day seven days a week.
9) Are there any restrictions to joining?
If you have a medical or health condition, you will need to obtain permission from your doctor before commencing our program.
10) What are the credentials of my trainer?
Your trainer is fully qualified and registered as a Gym Instructor and Personal Trainer and has certification from the Australian Fitness Network (Network) and the Australian Institute of Fitness (AIF). (Insert URL to personal profile).
11) What does the personal training package include?
- · Personalised training and nutrition program
- · Fat loss monitoring through regular assessments
- · Goal setting
- · Motivation and support
- · Personalised care
- · Nutrition advice including food/shopping list and eating out guide
12) How fast can I expect results?
Everybody is different in terms of how quickly they reach their goals so it really depends on how dedicated you are to your fitness and nutrition plan. We are confident that each month you can expect noticeable results in how you feel and look.
Body First is committed to delivering long-term results in a realistic timeframe so that you maintain your health, energy and feel good. Your trainer will constantly monitor your progress and keep you motivated.
13) What is your policy for refunds, returns and exchanges?
We respond to all enquiries within 2 business days.
Returns and Refunds
To return an item(s) please include the packaging slip that you received with your parcel and indicate the reasons for the return. Send the returned item(s) to the address which appears at the top of the packaging slip. Goods must be returned undamaged and within 3 weeks of the order date. We will credit your original method of payment, excluding delivery (unless goods are faulty or not as ordered), or we can also hold a credit against your membership for future purchases if preferred.
Refunds are processed within 2 business days of receipt. Make sure your name, address, phone number and instructions are clearly indicated.
Comments would be appreciated.
Send to: Body First, 13/100 William Street, Five Dock, NSW 2046, Australia or info@bodyfirst.net.au.
Exchanges
We do not accept exchanges so please consider carefully the item you purchase.
14) What is your privacy and security policy?
We want your shopping experience at Body First to be easy and enjoyable. We aim to offer you the best level of customer service in the fitness industry, both on-line and off. We're not satisfied until you're satisfied with our service, product range and brands. If you have any problems, please email us and we will endeavour to solve your issue as quickly as possible. We're constantly adding new and exciting fitness products as well as updating our site all the time, so please visit us regularly.
Security
Body First understands that some customers are concerned about the security and protection of their credit card information. For this reason Body First has taken a number of security measures to ensure customers can shop safely with us. Body First uses Secure Sockets Layer (SSL) to guarantee security and uses an encrypted and secure system to process credit cards via the EFTPOS network. If you still have concerns, after you've done your online shopping, use the "pay by phone" option when prompted for your credit card details.
Privacy
Body First will always protect your privacy and will not give out your personal information to any third parties. Body First needs personal information from you to process your orders and to personalise your shopping with us. Information including your name, delivery address, contact phone numbers and email address, credit card details, etc is essential to process your order.
By volunteering personal details, we hope to create a site you'll find enjoyable and easy to use. To help us achieve this, we'll gather information to remind you of special gift occasions, to let you know about products we believe will interest you,
and to keep you in touch with new products and special offers.
15) Where do Body First's online shop fitness products come from?
We have selected products suited to women's needs and they originate predominantly from the US with some from Australia and the UK.
16) Are there age restrictions?
Body First products and services are suitable for anyone aged 16 to 80 however it's recommended that you seek your doctor's approval before starting any new diet and exercise plan. If you are pregnant, have not exercised in a while or if you suffer any medical conditions or have a history of injuries then your doctor's approval is essential.
17) What are your payment options?
Body First accepts Visa, Mastercard, Bankcard, Diners and American Express.
18) How much does delivery cost and what is the lead time to national locations?
Within Australia
Price ($ GST inclusive)
Flat Rate AU $10
Please allow up to 7 working days for delivery. Most deliveries will be within 2 working days however remote areas can take longer.
Deliveries are by courier, usually between 7am and 12pm and your signature is required upon delivery. If no one is available to sign for the parcel then it will be redirected to the nearest post office and a reminder card left for you to pick it up. You may find a work address or PO Box is more convenient.
All prices are in Australian dollars and include the Australian goods and services tax (GST).
Outside of Australia
Body First only delivers to destinations within Australia. Sorry no international deliveries are accepted.
19) How much weight do I need to loose?
This is an individual choice. A simple check in the mirror is the easiest way to determine when you've reached your goal. There are other techniques available such as Body Mass Index (BMI) and waist measurement.
-
Body Mass Index (BMI)
BMI= weight [in kg] / height [in metres]2
BMI ratings
Underweight - less than 18.5; Normal 18.5-24.9; Overweight 25-30; Obese - more than 30.
Waist Circumference
Waist measurements (in centimetres) for a healthy Caucasian male are less than 94cm and for a healthy woman are less than 80cm.
20) What is the significance of weight versus fat?
Weight has an influence on your health risk but fat distribution has an even greater influence. It's not how fat you are, it's where your fat is stored that is most important. Fat stored on the hips and thighs is much healthier than fat stored around the waist.
People with more muscle mass weigh more but carry less body fat and cellulite. The more muscle mass you have the leaner you look and the higher your metabolism so it's harder to put on fat. The way to reduce fat everywhere on the body is to exercise, be as active as you can each day and eat well.
21) What is the best way to loose body fat?
Gradual fat loss is the best way to ensure you maintain your body fat loss in the long term. All exercises contribute to fat loss including your activity level and movement throughout the day. We recommend you incorporate weight training into your exercise program to build lean muscle mass to improve your metabolism and keep the fat off long term. This will also help you tone up and look lean.
22) How do I tone up my stomach?
A swollen stomach is a combination of body fat and loose muscles. To tone it up you need to follow a healthy eating and exercise plan focusing on "core conditioning" exercises that work the trunk areas of your body and cardiovascular exercises. This will tighten your body's trunk. Join personal training for advice.
23) What are the main benefits of exercise?
Regular exercise improves your quality of life and helps you live longer. It also helps you alleviate stress, gain control of your weight and increases your metabolism. After exercise your metabolic rate remains at an increased level, which helps weight loss in the long term.
24) Why not just diet?
Exercise helps you lose fat quicker and maintain this loss it in the long term. Exercise expends additional energy, it prevents loss in muscle mass and increases your metabolism. People combining diet and exercise have the highest success rate. Combining weight training and anaerobic exercise burns a high degree of fat during the recovery phase after a workout.
25) How do I change my personal details?
To alter your personal details please email us at info@bodyfirst.net.au.
26) Are Body First's services aimed at men or women?
Body First products and services are aimed at women however men are welcome to join. In addition to providing a tailored exercise program for members, Body First is the first business of its kind to select and sell fitness products which have been chosen specifically for women. Women's bodies and lifestyles are different to men so this must be taken into consideration when purchasing exercise equipment or beginning a fitness regime.
27) Are Body First services available nationally?
Body First is an Australian web-based business available only to customers within Australia.
28) Are nutrition supplements of value?
Nutrition supplements can help ensure you get all the nutrients you need, they assist in muscle recovery, help increase your metabolism and serve as convenient snacks on the run. To boost your metabolism we recommend 5-6 small nutrient packed meals per day and nutritional supplements conveniently serve this purpose when you're at work or when you don't have time to prepare food. Nutritional supplements are by no means meant to replace a poor diet.
29) There is lots of confusion around regarding Protein versus Carbohydrates in your diet. What do you recommend?
We recommend 2 - 3 palm sized serves of lean protein (no more than 2g protein per kilogram of body weight) per day. Some examples of lean protein are fish, eggs, low fat cheese nuts, lean meat, chicken without skin and tofu. Consuming too much protein is bad for your health as it depletes your calcium stores and puts a strain on your liver and kidneys.
The preferred sources of carbohydrate foods for most people are where the Glycemic Index (GI) is low. Low GI foods (such as multigrain breads, oats, muesli, barley, legumes, pasta and dairy produce) provide a more sustained source of energy and avoid the peaks and troughs of blood glucose that can occur with high GI foods.
The GI ranking of carbohydrate-rich foods is based on their measured effects on blood glucose levels. High GI foods will raise blood glucose to a greater extent than an equal amount of carbohydrate given as a low GI food. The GI is clearly important for people with diabetes who need to control their blood glucose through dietary means, but the evidence is now strong to show that the GI is important for everyone. High GI diets have been linked to heart disease, increased risk of diabetes and overweight/obesity.
30) Do creatine supplements increase the size and strength of muscles?
Creatine phosphate is a compound found in muscle and is involved in meeting immediate demands for creating energy. Creatine will increase creatine phosphate levels in the muscle thereby increasing the ability of that muscle to work. Several studies have indeed shown the benefits of creatine. Combining creatine supplements with your exercise program is the most significant factor in increasing size and strength.
